Shipping & Return Policy for Products

At present Chota Nagpur Kennel Pet Shop(cnk4pets.com)We extend our shipping service exclusively for Pet Parents of Ranchi,Jharkhand limited to Active Delivery Zones(Areas Covered & Pincodes) mentioned below. Based on Ranchi we guarantee you the fresh and authentic product directly from our offline brick and mortar shop. If required you can visit our offline shop and see the products and in future can order the same products online through cnk4pets.com. Orders are shipped within 48hrs of working days or as per the delivery date agreed at the time of order confirmation.

*Working days excludes Sunday and Public holidays.

Shipping is Free across Ranchi for all products amounting above Rs1199.00.

Shipping Charge of Rs.50 is applicable on every order less than Rs1199.00.

Please check if we deliver to your pincode in shopping cart checkout page. If there is no delivery service available in your area, we do apologize for the inconvenience caused. Gradually we will be adding the new delivery zones.

Active Delivery Zones:-

Cancellation by Cnk4pets.com:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Cancellation by Customer:
Our current operations do not support cancellations once the order is placed.

REPLACEMENT

Replacement will be done only if the pack is unopened and the product is unused. The complete responsibility and charges of the return would have to be borne by the customer. Once we have the returned product in our warehouse, we will ship the replacement.

REFUND & RETURN

Refund requests are usually not entertained by us. So, We encourage the customers to review the listing before making the purchase decision. In case the customer orders a wrong item, Cnk4pets/seller shall not be entitled to anyreturn/refund.

• Certain consumable items will not be returned or refunded, the list of such items include in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds etc.
• All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
• In case there is any manufacturing defect with the product, we will take it back and replace it with an equivalent product.
• It is reiterated that we do not refund the amount but issue a credit voucher using which you can purchase any products from cnk4pets.com. For products like dog collars and other non-perishable products(except pet food items), we provide return/exchange facility if there is size mismatch .
• Please note that the product to be returned should be unused and should be sent back along with original box and invoice to:
  
  Sima Mishra
  Chota Nagpur Kennel Pet Shop
  Vinay Shanti Priti Apartment
  PH no : 8709027114
  JHARKHAND -834008

For any queries:

Email – care@cnk4pets.com